Refund policy

Return & Refund Policy
At NextLoka, we strive to deliver the highest quality products to our customers. Please review our return policy below:

Returns

Eligibility for Replacement:

Returns are not available and only replacement accepted if the product is damaged or defective upon delivery. Returns for colour tone change issues are not accepted since the photos are captured using digital photography.

Timeframe:

You must notify us within 3 days of receiving the product, to raise a complaint. A proper 360 degree product unboxing video is necessary for any complaints. No complaints would be entertained without unboxing video.

Process:

Send a detailed email to NextLoka2025@gmail.com with Order ID, 360 degree unboxing video, photos of the damaged product, description of the issue.

We will evaluate your request and respond within 2-3 business days.

Non-Returnable Items:

Products without proof of damage, without opening video, reported after 3 days of delivery.

 

Refunds

Approval:
If your return is approved, we will initiate a replacement of the same product.

Refund Processing:
Refunds will be processed incase of product unavailability or due to other technical issues. Refund will be initiated in 5-7 business days in such cases.

 

Important Notes

Non-Compliance:
If the product does not meet the above conditions or fails to reach us within the specified timeframe, the return/exchange request will not be honored.

Shipment Responsibility:

NextLoka Fashions is not liable to pay return shipment charges or any duty charges that may apply.

 

Contact Us

If you have any questions, please contact us:

Email: NextLoka2025@gmail.com